TPA Identifier

The TPA Identifier is established after consultation with the client.

Required

Information Only

Business Hours (Open)

Enter the time that the Third Party Administrator (TPA) office opens for business. This field is used for the VRU. The open business hours must be between 1 and 12. The open business minutes must be between 0 and 59. See Also: Setup > Plans > VRU Setup

Required

Business Hours (Close)

Enter the time that the Third Party Administrator (TPA) office closes for business. This field is used for the VRU. The closed business hours must be between 1 and 12. The closed business minutes must be between 0 and 59.
See Also: Setup > Plans > VRU Setup

Required

VRU Access Number

Enter the telephone number participants will use to access the VRU (this number is assigned to the TPA).

Required if VRU is activated

VRU Enrollment Ext.

Enter a minimum 4-digit extension number that new employees will be routed to when accessing the VRU for the first time. This will occur if the employee has not been entered in as a participant in TSM. Once the employee is transferred to this extension, he or she will receive further instructions (voice file entered in the Emergency Messaging #5 field).

Optional

PIN Length

Enter the number of characters in the PIN to be used by participants who are eligible to access the VRU (Voice Response Unit). Individual PINs are established on the Setup > Participants > General Information - Passwords tab.

Required if Floating PIN Length is not used

Floating PIN Length

Enter the desired Floating PIN Length in this field. If you enter 10, the PIN length allowed will be between 4 and 10 characters.

Required if PIN Length is not used

Loan Rate

Enter a loan rate to use a global loan interest rate for all plans established on TSM. This rate will appear in the Rate field on the Transactions > Loans > Loan Input window. All plans that do not have a Loan Override Rate on the Setup > Plans > Plan - Loan tab will use this rate for modeling and initializing loans on the VRU and Participant Site. TSM SmartClient automatically applies a percentage format, including a 3 decimal precision to all entered values.

Optional

Residential Loan Rate

Enter a loan rate to be used as the default residential loan rate for all plans on TSM. Each individual plan can override this rate on the Setup > Plans > Plan - Loan tab.

Optional

Prime Rate

Enter the current prime interest rate. This will be used for all plans that have Use Prime Rates check box selected on the Setup > Plans > Plan - Loan tab.

Optional

TPA Number

Enter the TPA's membership ID numbers assigned by NSCC.

Required if you are using the NSCC as a trading partner.

NSCC Branch ID

Enter the TPA's Branch ID for NSCC correspondence agreed upon by NSCC and TPA.

Optional

Number of Plans per Extract

Enter the number of plans a user may extract at one time. Plan Sponsors are responsible for assigning access to the extract feature.

Optional

Number of Participants per Extract

Enter the maximum number of participants to be included in an extract. If TSM SmartClient parameters limit extracts to only 1 plan at a time, then all participants will be extracted regardless of the limit set here. If the plan allows for multiple plans per extract, then the number of participants will be the determining factor.

Optional

Non Critical Files to be Deleted after

Enter the number of days that files, such as import files, payroll files and processed jobs, should be held. After this time, TSM SmartClient will delete them via the File > Delete window.

Optional

From Email Address

Enter the TPA's email address from which the participant will receive email notices pertaining to statements.

This field is used specifically for the statements on-demand process via the individual participant site. When a participant requests a copy of a statement, an email notification is sent to the participant's email inbox. (Note: The email address must be entered on the Setup > Participants > General Information - Other tab.

Optional

Ameritrade ID

Enter the Ameritrade ID for this participant site.

Optional

Contribution Hold Enabled

Not currently used.

Hold Contributions for __ (Days)

Not currently used.

Master Security Plan Access Options:

Allow new users access to all plans

Select this check box to give new users the ability to access all plans on TSM SmartClient when creating their user ID.
See Also: Setup > System > User Security

Optional

Give all users access to all new plans

Select this check box to update all current users with new plans as they are added to the system.
See Also: Setup > System > User Security

Optional

Time Zone

Select the time zone from the list. This field is used for the VRU.

Required

Enable Mail Reminder

Select this check box to display the 'Mail PIN Reminder' button on the login page of the Participant Site when a participant enters an incorrect PIN.

Optional

Participant Site Password Hints

Select this check box to enable the password hint feature on the participant site in the event he or she forgets the password.

Optional

Easy Internet Password

Select this check box to allow less restrictive Internet PIN rules. If this check box is NOT selected, TSM SmartClient uses the following rules:

·    The password must be between 8 and 16 characters long

·    The first and last characters must be letters

·    It must include at least one number

If this box IS checked, TSM SmartClient uses the following rules:

·    The password must be between 6 and 18 characters long

·    There are no restrictions on the makeup of the password - can be any combination of alpha and numeric characters.

See Also: Advanced Features

Optional

Encryption Warning

Note: This option is Internet-related only and is only enabled when the Easy Internet Password option is selected. Check this box to warn participants that are using a browser that uses 40-bit encryption and not 128-bit encryption to access the Participant or Plan Sponsor Site. 128-bit-encrypted-browsers are more secure for accessing participant data over the Internet.

Optional, but recommended

Participant Site Closed For Maintenance

Select this check box to allow the user to turn off the Participant Site for maintenance. No one will be able to access the site and TSM SmartClient will provide a message that the site is closed for maintenance.

Note: The text will display in red when this check box is selected.

Optional

VRU Closed for Maintenance

Select this check box to allow the user to turn off the VRU for maintenance. No one will be able to call the VRU and TSM SmartClient will provide a message that it is closed for maintenance.

Note: The text will display in red when this check box is selected.

Optional

Multi-Language

Check this box to allow TSM SmartClient to provide VRU multi-language processing in both English and Spanish. Note: To use the Spanish VRU, you must have voice files recorded in Spanish on the VRU.

Optional

Default Language

Select the default language from the list.

Optional

Allow Loan Repayment Less Than Scheduled Amount

Select this check box to permit a participant to make loan repayments that are less than the scheduled amount due. Note: If this check box is selected and a loan repayment is entered through the Transactions > Loans > Loan Repayment window, or Payroll Interface, an error message will warn you that the loan repayment is less than the allowed amount.

Optional

Restrict VRU and Internet Sale Transactions

Select this check box to restrict any type of sale transaction to be processed over the VRU or Internet (Withdrawals, Transfers, or Loans) when there is any type of sale transaction in pending for the participant. This includes, but is not limited to, the following transaction types: Fees, Refunds, Installments, etc.

Optional

Global Fund Models Only (For New Fund Model)

Select this check box to limit the users to only be able to create Global Fund Models going forward and only allow these Global Fund Models to be available on the Setup > Funds > Fund Model window.

Optional

Rebalance ALL Global Fund Models even if Plans/Participants Multiple Plan Rebalance Flags are OFF

Select this check box to rebalance all global fund models on a system-wide level for all plans and all participants with holdings in models. This will override the [x] Include in Multiple-Plan Rebalance function. For example, if the Include in Multiple-Plan Rebalance check box is not selected at both the plan and participant level for any or all plans, TSM SmartClient will rebalance all plans and all participants with holdings in models.

When this check box is not selected, TSM SmartClient uses the plan/participant level instead of the system level. (If there are any transfer restrictions defined in the Setup > Transaction Rules > Transaction Limits option, they will be ignored during the rebalancing process.) The participant can rebalance existing holdings in the Global Fund Models across multiple plans that share the same Global Fund Model.
See Setup > Plans > Plan - Other tab, Setup > Participants > Participant Plan Other Information - Flags tab and Setup > Transaction Rules > Transaction Limits.

Required

Allow Participants to Set Default Plan in Participant Site

Select this check box to allow participants who participate in multiple plans to set their default plan on the participant website home page.

Optional

Create Separate TRM_F Transactions

Not currently used.

Base Next Installment on Start Date

Not currently used.

All Plans Summary Page

Not currently used.

Take participants to all plans summary page after login

Not currently used.

Emergency Messaging:

ID

Enter an identifier that will allow remote access to the emergency messaging options on the VRU via a telephone line. The numeric ID may be 1-9 max character length.
Note: If you choose to use this option, you MUST enter a PIN as well. (This ID will serve as the access code used to modify any voice files for the VRU.)

Optional

PIN

Enter a PIN that will allow remote access to the emergency messaging options on the VRU via a telephone line. The numeric PIN may be 1 - 9 max character length.
Note: If you choose to use this option, you MUST enter an ID as well. (The PIN works in conjunction with the ID and grants access to VRU voice file changes)

Optional

1. – 5.

Not currently used.

Voice File #1

Not currently used.

Password Expiration:

Password Expires (days)

Enter the number of days before the user password will expire.

Optional

Password Cycle Times

Enter the number of password cycles that must occur before a user can repeat passwords.

Optional